shipping and delivery
This is a rough guide to my postage costs within Australia and international. All final postage costs are calculated at checkout. Postage cost varies on country and weight of the items inside the parcel.
All parcels are shipped with Australia Post.
Flat rate costs:
Australian Domestic Standard Shipping - flat rate $10 AUD
Australian Domestic Express Shipping - flat rate $12 AUD
International Standard Shipping - flat rate $10-30 AUD
International Express Shipping - flat rate $20-35 AUD
Costs by parcel weight (Australia only):
Up to 0.5 kg = $10 standard, $12 express
Between 0.5 kg and 1 kg = $13 standard, $16 express
Between 1 kg and 3 kg = $16 standard, $19 express
3 kg and up = $20 standard, $25 express
Please note, all custom charges for international orders are the responsibility of the customers. Legally we cannot price the item differently than what shows on documentation. If shipping is delayed, please contact the postal company, if you are international there may be delays with customs clearance.
Once your item has dispatched, you will receive a confirmation email with your tracking number so you can track your order. The tracking number may not show all tracking information straight away as parcels are generally sent the day after an order is placed.
I have no control of your item after it has been dispatched from my end. Please contact Australia Post directly if there are any issues with shipping or tracking. Contacting Australia Post directly will be the most efficient way to get an instant response regarding the whereabouts of your parcel or any issues.
To avoid any disappointment or delays, please ensure that the shipping address you provide at checkout is correct. If any information from your address is missing (e.g. unit number), the parcel will most likely be returned to me. In this case the customer will need to pay for a second lot of postage so the item can be sent out again. So, please make sure you have confirmed your address or changed it in your account so this does not happen. If there are any issues please contact me.
I am not responsible nor liable for any parcels or return parcels which are lost or damaged.